Sunbet Terms and Conditions – Pakistan Platform Rules & Player Agreement

To open a Sunbet account and use the platform, you must meet the following eligibility requirements at all times during your use of the service.

Age Requirement

You must be at least 18 years of age. Sunbet applies a strict minimum age policy. Any account found to belong to a person under the age of 18 will be immediately closed, all balances will be forfeited, and the matter may be reported to relevant authorities. If you suspect an underage person is accessing Sunbet, please contact support immediately.

One Account Rule

Each individual person may hold only one Sunbet account. An account is linked to a person by their legal name, national identity document (CNIC), mobile number and payment details. Creating more than one account – whether under the same or a different identity – constitutes fraud and will result in the permanent suspension of all associated accounts and the forfeiture of all balances held within them.

Accurate Registration Information

When registering on Sunbet you must provide accurate, complete and current information. This includes your legal name as it appears on your CNIC, a valid Pakistani mobile number and a valid email address. Providing false information at registration is a breach of these Terms and may result in account suspension and referral to law enforcement where appropriate.

KYC Verification

Sunbet reserves the right to request identity verification documents at any stage. This is a standard process required to comply with applicable anti-money laundering obligations. Documents typically requested include a copy of your CNIC (front and back) and in some cases a selfie or a utility bill confirming your address. Accounts that do not complete verification within the requested timeframe may have withdrawal functionality restricted until verification is complete.

You are responsible for maintaining the confidentiality of your Sunbet account credentials. Your username and password must not be shared with any other person under any circumstances. Sunbet will never ask you for your password via email, SMS or live chat – any communication requesting your password should be treated as fraudulent and reported immediately.

If you believe your account has been accessed without your authorisation, you must contact Sunbet support immediately via live chat or email. Sunbet will act promptly to secure the account. Any losses resulting from failure to notify Sunbet of unauthorised access in a timely manner may remain the responsibility of the account holder.

Sunbet offers two-factor authentication (2FA) for all accounts and strongly recommends enabling it. 2FA adds a second verification step whenever you log in from a new device or location, significantly reducing the risk of unauthorised access even if your password is compromised.

All financial transactions on Sunbet are conducted exclusively in Pakistani Rupees (PKR). There are no currency conversion fees or foreign exchange charges. The following payment methods are supported for both deposits and withdrawals: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit and credit cards issued by Pakistani banks.

Deposits

The minimum deposit amount is Rs 200. There is no maximum deposit limit for standard accounts, though higher deposit amounts may require additional verification. Deposits are credited to your Sunbet account within minutes of the transaction being confirmed by the payment provider. Sunbet does not charge any fees on deposits; however, your bank or e-wallet provider may apply their own charges which are outside Sunbet's control.

Withdrawals

The minimum withdrawal amount is Rs 500. Withdrawal requests are processed in the order they are received. Target processing times are: Easypaisa and JazzCash – within 15 minutes; NayaPay and SadaPay – within 30 minutes; IBFT bank transfer – within the same business day; Visa/Mastercard – within 3 to 5 banking days.

Withdrawals will only be processed to an account or wallet that is registered in the same name as your Sunbet account. This is a security requirement and a condition of our compliance obligations. Withdrawal to third-party accounts is not permitted.

Withdrawal Verification

Before your first withdrawal is processed, Sunbet may request that you complete identity verification. This is a standard requirement and is designed to protect both you and the platform. Once verified, subsequent withdrawals are generally processed without additional identity checks unless there is a specific reason to request them.

Sunbet offers a range of bonuses and promotions to new and existing members. Each promotion has its own specific terms which are published at the time the promotion is made available. These general bonus terms apply to all Sunbet promotions unless the specific promotion terms state otherwise.

• Wagering requirements: Most Sunbet bonuses carry a wagering requirement – a multiple of the bonus amount (or bonus plus deposit) that must be bet before the bonus becomes withdrawable as cash. The specific wagering requirement is stated clearly on each promotion page.
• Eligible games: Not all games contribute equally to wagering requirements. Sports betting and live casino games (including Teen Patti) typically contribute 100% of each bet. Slots contribution rates vary by game and are listed on the promotion page. Baccarat side bets and certain specialty games may have reduced contribution rates.
• Time limits: All bonuses have an expiry period from the date they are credited. If the wagering requirement is not met within this period the bonus and any winnings derived from it will be removed from the account.
• Maximum bonus withdrawal: Unless stated otherwise, the maximum amount withdrawable from bonus winnings is capped at 5× the bonus amount received. Any balance above this cap is removed when a withdrawal is requested.
• Referral bonuses: Referral rewards paid under the Sunbet Refer a Friend programme are credited as real cash with no wagering requirements attached, unless a specific promotion run within the referral programme states otherwise.
• Bonus abuse: Sunbet actively monitors for patterns of play that constitute bonus abuse – including matched betting, arbitrage betting across multiple accounts and systematic exploitation of promotional offers. Accounts found engaging in bonus abuse will have promotional access removed and any winnings generated through abuse may be voided.

The following general betting rules apply to all sports betting, cricket betting and live casino activity on Sunbet. Sport-specific rules and casino game-specific rules are published separately on the relevant sections of the platform.

Bet Acceptance

All bets placed on Sunbet are subject to acceptance by Sunbet at our absolute discretion. A bet is not confirmed until you receive a confirmation reference number. Bets placed in error – for example due to a website malfunction or a clear pricing error – may be voided by Sunbet. Prices and odds are subject to change until a bet is confirmed; the confirmed odds displayed on your bet receipt are the odds that apply to your bet.

Minimum and Maximum Stakes

Minimum bet amounts are Rs 50 for sports betting and Rs 100 for live casino games unless stated otherwise on a specific market or table. Maximum bet limits vary by event, market, game type and account tier. Sunbet reserves the right to impose individual account betting limits based on betting patterns, risk assessment or promotional eligibility criteria.

Void Bets

A bet may be declared void by Sunbet in the following circumstances: the event is cancelled or abandoned without a result; the market is closed in error; the odds offered were a manifest pricing error (defined as odds greater than 20% different from the fair market price at the time); the event was affected by verifiable match-fixing or corruption; or there was a technical error in the platform that materially affected the bet placement process. Void bets are returned to the player's balance in full.

Live Betting

Live (in-play) betting markets are available on selected events and are governed by the same general betting rules. Sunbet may suspend live markets at any time – for example during a review of events that may affect the market's integrity. Bets placed before a suspension is applied stand; bets placed after a suspension are void if accepted in error.

The following conduct is strictly prohibited on the Sunbet platform. Any member found to have engaged in prohibited conduct is liable to account suspension, balance forfeiture, and where appropriate, legal action.

• Fraud and identity misrepresentation: Using a false name, someone else's identity documents, or misrepresenting your identity in any way when registering or during KYC verification.
• Multiple accounts: Registering or operating more than one Sunbet account under any name, identity or payment method.
• Collusion: Working with other players to manipulate the outcome of any game or betting event on the platform.
• Chip dumping: Intentionally losing funds at casino games to transfer balance to a specific recipient, or engaging in any activity designed to launder money through the platform.
• Chargeback fraud: Disputing legitimate deposits with a bank or payment provider after using the funds on the platform.
• Exploitation of software errors: Deliberately taking advantage of a bug, glitch or pricing error in the Sunbet platform or any game. Such winnings will be voided.
• Automated betting tools: Using bots, scripts, artificial intelligence or any automated means to place bets or access the Sunbet platform without express written permission.
• Offensive conduct: Using threatening, abusive or discriminatory language toward Sunbet staff or other players through any Sunbet communication channel.

Sunbet reserves the right to suspend, restrict or permanently close any account at any time where there is reasonable evidence of a breach of these Terms and Conditions, suspicious activity, or risk to the integrity of the platform. When an account is suspended or closed by Sunbet action (as opposed to player request), the following applies.

• The account holder will be notified by email within 24 hours of the action with a reason stated (except in cases where providing a reason would compromise an active investigation).
• Any genuine balance that is not subject to a pending investigation or bonus dispute will be returned to the account holder via their registered payment method within 5 business days.
• The account holder has the right to raise a formal complaint through Sunbet's complaints process within 30 days of being notified of the suspension.

Players may close their own Sunbet account at any time by contacting customer support via live chat or email. Account closure requests are processed within 24 hours. Any remaining balance at the time of voluntary closure will be withdrawn to the player's registered payment method within the standard withdrawal timeframes.

Sunbet takes responsible gaming seriously as an operational matter, not as a compliance exercise. We recognise that gambling can cause harm for a minority of people and we take steps to identify, support and protect those individuals.

The following responsible gaming tools are available to every Sunbet member and can be activated instantly through account settings or by contacting support:

• Deposit limits: Set daily, weekly or monthly limits on how much you can deposit. Limits take effect immediately when reduced and cannot be increased for 24 hours after a limit increase request is made.
• Loss limits: Set a maximum amount you are willing to lose in a given period. Once the limit is reached you will be prevented from placing further bets until the period resets.
• Session time limits: Set a maximum session duration. You will receive a reminder when approaching your limit and be logged out when it is reached.
• Reality checks: Receive a periodic on-screen notification showing how long you have been playing and your net win or loss for the session.
• Temporary self-exclusion: Exclude yourself from Sunbet for a period of 24 hours, 7 days, 30 days or 6 months. No bets can be placed during the exclusion period and marketing communications are stopped.
• Permanent self-exclusion: Permanently close your account with no option to reopen it. This option is for members who recognise that their gambling is causing them ongoing harm.

All content on the Sunbet platform – including but not limited to the Sunbet brand name, logo, website design, software, text, graphics, images, game content and live streaming – is the intellectual property of Sunbet or its licensed content providers. You may not reproduce, distribute, publish, reverse-engineer, scrape or commercially exploit any Sunbet content without express written permission.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Sunbet platform for personal entertainment purposes in accordance with these Terms. This licence does not include the right to create derivative works, use Sunbet content for commercial purposes, or provide access to the platform to third parties using your account.

Sunbet provides the platform on an "as available" basis. While we make every effort to maintain continuous service availability, we cannot guarantee uninterrupted access. The platform may be unavailable during scheduled maintenance, in response to emergency technical issues, or due to circumstances outside Sunbet's reasonable control including network failures, government-ordered restrictions or acts of nature.

To the maximum extent permitted by applicable law, Sunbet's total liability to any member in connection with the use of the platform shall not exceed the value of the balance held in that member's account at the time the claim arises. Sunbet is not liable for:

• Loss of profit, revenue or anticipated savings resulting from platform downtime.
• Indirect, consequential or special damages of any nature.
• Losses arising from the member's failure to comply with these Terms.
• Losses caused by third-party payment providers, network operators or internet service providers.

Nothing in these Terms excludes or limits Sunbet's liability for fraud, death or personal injury caused by Sunbet's negligence, or any other matter for which liability cannot be excluded under applicable law.

Sunbet reserves the right to update or amend these Terms and Conditions at any time. When a material change is made, Sunbet will notify all registered members by email and by displaying a prominent notice on the platform at least 14 days before the changes take effect. Non-material changes – such as corrections of typographical errors or clarifications that do not alter your rights – may be made without advance notice.

Your continued use of Sunbet after the effective date of updated Terms constitutes your acceptance of those updated Terms. If you do not agree with the changes, you may close your account by contacting customer support before the changes take effect. Any bets placed and transactions initiated before the effective date will be settled under the Terms that were in force at the time they were placed.

If you have a complaint about any aspect of the Sunbet service, we want to hear about it. Most issues can be resolved quickly through our customer support team, which is available 24/7 via live chat on the platform or by email at support@sunbet-bangla.com.

For formal complaints, the following process applies:

• Step 1 – Contact Support: Submit your complaint in writing to support@sunbet-bangla.com with your account details, the nature of your complaint and any relevant transaction references. Sunbet will acknowledge your complaint within 24 hours.
• Step 2 – Investigation: Sunbet will investigate your complaint and provide a full written response within 5 business days. Complex cases may require up to 14 days; in such cases you will be notified of the delay and given a revised timeframe.
• Step 3 – Final Decision: If you are not satisfied with Sunbet's response, you may escalate the matter to our final adjudication team by responding to the complaint email and requesting escalation. A final decision will be provided within a further 5 business days.

Sunbet is committed to resolving all complaints fairly, promptly and in good faith. We do not charge any fees for raising complaints and using the formal complaints process does not affect your right to take any other action available to you under applicable law.